# Refund and Return Policy

*Last updated: 29 October 2026*

At Academia em Casa, we want you to be happy with your purchase. This policy explains how to return products, request a refund, or report an item that is faulty or damaged.

## 1. Your Right to Cancel Within 14 Days

If you are a consumer in the United Kingdom, you generally have the right to cancel an online purchase within 14 days of receiving your goods, without giving a reason.

If your order contains several items delivered separately, the 14-day period normally starts when you receive the last item.

To exercise this right:

1. Email us at **alcataradosanjosclauderrobert@gmail.com* within 14 days of receiving your order.
2. Include your order number and tell us that you wish to cancel your purchase.
3. Return the goods within 14 days after notifying us of your cancellation.

You do not need to use a particular cancellation form. A clear email is sufficient.

## 2. Condition of Returned Products

You may handle a product as reasonably necessary to check its nature, characteristics and functioning, as you would in a shop.

Please return the product with its accessories, instructions and original packaging where reasonably possible.

You may be responsible for any reduction in the product's value caused by handling beyond what is necessary to inspect it. This does not affect your statutory rights if the product is faulty or damaged.

Certain legal exceptions to the 14-day cancellation right may apply, such as qualifying personalised goods or sealed goods that cannot be returned for health or hygiene reasons once unsealed. Any applicable exception will be explained where relevant.

## 3. Return Shipping Costs

For a change-of-mind return, you are responsible for the direct cost of returning the goods, provided we informed you of this responsibility before you placed your order.

Please contact us before returning an item so that we can provide the appropriate return instructions. As our products may be shipped directly from international suppliers, the correct return address may differ from the address of the business owner.

Do not send goods to an unconfirmed address.

If the item is faulty, damaged, incorrect or not as described, we will arrange or cover reasonable return costs as required by applicable law.

## 4. Refunds for Cancelled Orders

Once you cancel a purchase under your statutory 14-day cancellation right, we will refund the payments covered by law, including the cost of standard delivery where applicable.

If you selected a more expensive delivery option, we only need to refund the cost of the least expensive standard delivery option offered.

We will issue the refund without undue delay and no later than 14 days after we receive the returned goods or, where applicable, receive evidence that you have sent them back.

Refunds will normally be made using the original payment method, without an additional refund fee.

## 5. Faulty, Damaged or Incorrect Products

If your product arrives damaged, is faulty, is incorrect or does not match its description, please contact us as soon as possible at **alcataradosanjosclauderrobert@gmail.com*.

Please provide:

- Your order number.
- A description of the problem.
- Photographs or videos showing the damage, if available.

We may ask for reasonable information to understand the issue. We will explain the available options, which may include a replacement, repair or refund, depending on your legal rights and the circumstances.

Under the Consumer Rights Act 2015, qualifying goods that are faulty, not as described or not of satisfactory quality may be eligible for a full refund within the first 30 days after delivery. After that period, further legal remedies may apply, including repair, replacement or a refund in the circumstances provided by law.

You will not be required to pay return costs for a faulty or incorrect product where the law requires us to cover those costs.

## 6. Exchanges

If you would like a different product, please contact us. Exchanges depend on stock availability and supplier arrangements.

You may instead return an eligible item under your cancellation rights and place a new order.

## 7. Non-Exclusion of Legal Rights

Nothing in this policy limits or removes any consumer rights that cannot legally be excluded under UK law.

## 8. Contact Us

*Store:* Academia em Casa  
*Email:* alcataradosanjosclauderrobert@gmail.com  
*Business owner:* Clauder Robert Alcantara dos Anjos

Please include your order number in all return and refund requests.